Customer Service Executive at InstaFxNg

  • Full Time
  • Lagos

InstaFxNg

Customer Service Executive

Instant Web-Net Technologies Limited is a business solutions and technology provider with a team of highly creative and innovative individuals who think, own and deliver projects in line with our value chain.

We seek to recruit a Customer Service Executive to join our team in providing product/services information and resolving, with accuracy and efficiency, any emerging problems that our clients might face.

JOB DESCRIPTION

This role requires candidate to:

  • Manage inbound and outbound calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Respond and resolve customer complaints via phone call, email, live chat, support tickets and other platforms available.
  • Generate sales leads from calls and email correspondence.
  • Assist clients through training registration, account opening, verification and installation of platforms.
  • Provide products, services information to customers.
  • Document all call information and customer interactions according to standard operating procedures.
  • Fulfill requests by clarifying desired information, completing transactions and forwarding requests.
  • Compile reports on overall customer satisfaction and feedback
  • Meet personal/team sales targets and call handling quotas
  • Suggest relevant solutions when a system malfunctions.
  • Handle changes in policies, terms of use on different types of bonuses and offers.
  • Follow communication procedures, guidelines and policies.
  • Answer questions about terms of company operations and policies.
  • Contribute to team effort by accomplishing related results as needed.
  • Recommend course of action or strategy to team lead and management by collecting customer information and analyzing customer needs through feedback.

JOB REQUIREMENTS

  • A minimum of Bachelor’s Degree or Higher National Diploma in any discipline
  • 2 to 3 years of proven customer support experience
  • Good communication skills
  • Ability to effectively use virtual collaboration tools
  • Strong telephone etiquette and management
  • Good administrative skills
  • Computer literate with good understanding of Microsoft Office Suite
  • Familiar with CRM systems and practices
  • Strong organizational skill and be deadline oriented
  • Customer focused and goal driven
  • Result oriented
  • Very smart, vibrant and articulate
  • Good time management and decision making skills
  • Possess a positive attitude to work
  • Strong team player
  • Excellent consultative and rapport-building skills

REMUNERATION

Competitively attractive

To apply for this job please visit instafxng.com.

Customer Service Executive at InstaFxNg
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