Customer Service Representative at the Acclivial Travellers Escapade Limited

  • Full Time
  • Onsite
  • Permanent
  • Lagos

Website Acclivial Travellers Escapade Limited

Customer Service Representative

The Acclivial Travellers Escapade Limited is a travel agency offering international travel services ranging from visa Processing, flight bookings, vacations, school services, birth services, etc.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

  • Build positive and productive relationships with clients’ for business growth.
  • Provide client support and handle client communications effectively.
  • Manage and close client businesses to achieve profitability.
  • Maintain existing clients’ and generate new clients to achieve sales revenue goals.
  • Making sales and achieving sales target.
  • Understand client needs and customize existing business programs to meet their needs.
  • Address clients’ concerns promptly and professionally.
  • Inform clients’ about company products, services and promotions.
  • Provide response to clients enquiries on all official social media pages.
  • Ensure that client requests are handled timely and accurately.
  • Develop new strategies to improve client satisfaction.
  • Maintain up-to-date knowledge about company products and services.
  • Providing strategic and analytic solutions to clients’ problem to ensure clients’ maximum satisfaction
  • Provide support to other departments in the company to ensure that all staff preserves relations with clients.
  • Conducting sales/business reviews using CRM.

Competency Profile

  • Candidates should possess an HND / B.Sc qualification.
  • 2 – 3 years work experience.
  • A goal oriented team player with leadership skills.
  • Proficient in Microsoft applications.
  • Outstanding organizational and time-management skills.
  • Excellent verbal, written communication and interpersonal skills.
  • Effective Problem-solving and decision-making aptitude
  • Excellent Social Media Skills.
  • Personal Credibility.

To apply for this job please visit jobsinnigeria.careers.

Customer Service Representative at the Acclivial Travellers Escapade Limited
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