UX Research Associate, Usability at Reddit

  • Full Time
  • Permanent
  • Remote
  • Remote

Website Reddit

UX Research Associate, Usability

Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.

As a UX Research Associate on Usability, you will drive the understanding of user journeys and the future of user experiences with Reddit. You’ll partner with our product and design teams to understand users and how we can improve their experiences. As a researcher on our usability program, you will be responsible for leading usability research studies across multiple teams. You’re someone who loves to help teams find specific opportunities and meaningfulness, as well as convey the information they need to effectively direct products to better serve users.

In this role, you will lead and manage research sprints to identify customer needs and develop insights for product development. You are a strong and empathetic partner within the research craft community, an excellent communicator, comfortable in a fast-moving organization, excited to collaborate, and passionate about understanding people and their use of products.

You bring expertise in usability and concept testing on a sprint cycle delivery schedule. You have excellent knowledge across various methods, which may include task analysis, forced choice methodology, interviews, prototype feedback and testing, and more.

What You’ll Do:

  • Usability testing: Remote tasks evaluation (moderated and unmoderated)
  • Concept testing: Remote cognitive walkthroughs and low fidelity mock assessments
  • Interviews: Remote semi-structured individual
  • Some light survey work to support participant recruiting
  • Finalizing study plans and securing research participants
  • Executing study plans and collecting data
  • Synthesizing findings and communicating results

Who You Might Be:

  • MA/MS/PhD in Human Factors, Psychology, HCI/Computer Science, or other field emphasizing human behavior
  • 3+ years of work experience in user research / related fields.
  • 2+ years running usability lab studies with end users.
  • Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
  • Detail-oriented and ability to work fairly independently on a variety of tasks.
  • Strong interpersonal, organizational, written, and oral communication skills.
  • Ability to work quickly to turn around high-quality research insights.
  • Can prioritize time between multiple projects, and be flexible, adapting to changing schedules and different projects.
  • Knowledge of user experience methodologies.
  • Technical aptitude, familiarity with basic graphic and video editing tools.
  • A deep desire to apply research towards expanding what’s possible and improving the world.

To apply for this job please visit boards.greenhouse.io.

UX Research Associate, Usability at Reddit
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